The client journey

The initial meeting

Our journey starts with a conversation. An opportunity to get to know each other a little and to establish what your financial goals and objectives are.

This free-of-charge meeting has no obligation. We will explain in detail the services we offer and the costs involved.

The fact-finding process

To provide you with the most appropriate financial advice, we’ll gather more detailed information about you and your full financial circumstances, to include any existing plans or policies.

We’ll also discuss and agree on the level of risk you are prepared to take, if any, and what your capacity is for loss.

There is no cost for the fact-finding process.

Research and recommendation

At this stage, we’ll know and understand you and your needs. We will be able to research a suitable strategy and solution for you. The cost for this will be dependent on the complexity involved and will be explained clearly to you before any further work is undertaken.

Once this strategy has been established, we will then meet with you again and present our recommendation. We will provide you with a full report confirming our recommendations and why we feel it fits with your financial goals and objectives set out in our first meeting together.

Implementation

Once you’ve agreed to proceed, we’ll assist you with the completion of the required documents and deal with the providers on your behalf so you won’t have to.

Ongoing review process

It’s important for both of us to meet annually so we can review our recommendation and ensure that it continues to meet your needs.

We will assess any changes in your personal circumstances as well as legislation and taxation to ensure our strategy continues to be suitable for you. Life can bring many changes, but you will be confident that your financial plan stays on track.

 

Our fee philosophy

We’re a small and personable team, and this shines through in the service we deliver to our clients. We are transparent with you at every stage of the process about the costs involved and how they are payable.

What our clients say

"I decided I needed some financial advice on my investments, I was recommended Jon by my son whom had had dealings with him. Jon’s advice was to consolidate my investments in one place which would be easier to control. I had held these investments since about 1998. This proved to be the right call. This was of great benefit as we needed to help my youngest daughter purchase her first house. Jon’s advice and help made this possible, and I am very grateful to him."

David Gutcher

Client since: 2020
"We needed legal advice as we had funds to invest and asked our bank for a recommendation. The bank manager recommended Anderson Financial Ltd and introduced us to Joe. Joe presented us with various options and the risks involved. Personally I was most impressed because Joe explained everything very clearly. He regularly kept us updated with how our investments were doing and recommended other options when necessary. We have always felt very safe and relied entirely on the company. We have recommended Anderson Financial to some of our friends who are equally happy after many years. We have been a customer for nearly 20 years!"

Kirsti Harewood

Client since: 2003
"I initially approached Jon Mulshaw at Anderson Financial for ways to reduce Inheritance Tax. Following on from his advice and valuation for death duties, I was introduced to one of Anderson's contacts specialising in equity release. I have subsequentially raised money to help my three children by taking out a Lifetime Mortgage on my property. Jon also gave me a lot of help writing a life policy into trust and investing in a tax efficient ISA. All of which should reduce the amount my family will have to pay in tax, whilst also giving them an immediate benefit."

Mr Watson, Teddington

Client since: 2021
"In 2011 I was introduced to Joe Anderson by my brother who had known him for many years. I had sold my house and had some capital to invest in order to increase my income. Since then my capital has maintained its value to within a few thousand pounds despite a considerable sum being taken out each year. Joe’s integrity, reliability and expertise have given me complete confidence in his judgement."

Linda Bywaters – Reigate, Surrey

Client since: 2013
"I was introduced to Joe Anderson in 2020 and was greatly in need of expert financial advice due to a complex situation with my investments. Since then Joe has proved invaluable in spotting unforeseen opportunities and has increased my tax-free income by a substantial amount. Ably supported by Jon Mulshaw, Joe has demonstrated a high level of integrity and competence. As his client I have appreciated his personal approach and understanding of my financial situation and he enjoys my full confidence."

Reginald Haley – Bletchingley, Surrey

Client since: 2020
"I've been with Anderson Financial Ltd for the past seven or eight years, but I wish I'd run across them many years before that. Dealing with Joe and Jon has been a revelation, not just because they've greatly improved my potential retirement income but because it's extremely reassuring to talk directly to proven experts with the patience to keep you in the loop. I'm with them for life."

Steve Cropley

Client since: 2014
"Jon and Joe are both high trust individuals with the attention to detail you would hope for in your financial advisors. They have been managing our pensions for years and spent ages getting to the bottom of my mother’s convoluted investments and trusts, simplifying their management while improving her IHT position. We have referred them to colleagues and employees and would do so again. Jon recently took the time to visit my mother and walked us through a new HMRC reporting requirement that I wasn’t aware of and showed us what we needed to do for trusts they aren’t managing. They have repeatedly gone above and beyond what was expected, their customer service is excellent. I would thoroughly recommend them."

Brian S, Battersea

Client since: 2016

Let's talk

We’d love to hear from you and answer any questions you may have about our services and how we can help you.